Revision 3 (May 2018)
Service Print Ltd may change this policy from time to time by updating this page. You are recommended and should check this page from time to time to ensure that you are happy with any changes and where appropriate, will notify you by e-mail.
Service Print Ltd is committed to protecting your privacy of any information given to us in order to process your order. Your privacy will be respected at all times.
We will not hold any personal information about you unless you have given us permission. By placing an order through the use of any contact (enquiry) form, direct email or files sent from our Mailbigfile form located on our file send page, you will consent to the use of such personal information under the lawful basis of a contract.
Any personal information held or processed will be kept up to date and will be destroyed as soon as the reason for its collection or processing is no longer required. No personal data about the customer will ever be sold or given to any third party, except to offer you the ability to purchase from us and is necessary to process credit or debit card payments, raise invoices, to print from our third party print suppliers when required to complete your job and to fulfil delivery of your products.
What we collect
We may collect the following information:
Contact information including email address and telephone number.
Artwork sent to us for printing.
Where we collect personal information from
We may collect personal information about you (or your business) when you request our products and services from:
When you talk to us on the phone.
When you use our websites.
When you email us and send us letters.
Why we collect
When an order is placed, we may need to collect your name, address, e-mail and telephone number. This information allows us to process your agreement to purchase the products, raise an invoice and deliver the products to you either from external couriers or directly from our third party print suppliers. Your e-mail address will be used to allow us to send you status notification of your order and we will contact you by e-mail or telephone if any problems occur regarding to your artwork or delivery of the products to you.
We do not sell or give your personal data to advertisers, we will only share your personal data in full or in part to fulfil our contract and legal duty. These data may consist your Name or Company Name, Artwork and Delivery Address to our third party couriers, printers, online accounting software in order to complete your order, delivery and invoice. No payment details will ever go to any of our third party printers.
When we raise invoices for accounting purposes, we will not use your personal data for individuals except products ordered and these are raised under an anonymous account.
Security, Transfer of data & Storage
When you use our website, data transmitted is encrypted using an industry standard SSL/TLS encrypted connection provided by Wix. Our website URL and any third party URL on our website uses HTTPS (Hyper Text Transfer Protocol Secure), this appears in the URL when a website is secured by an SSL certificate and is recommended when using any site which provides a purchasable service or communication.
All personal data you provide to us through Mailbigfile is run on Amazon Web Services (AWS) in their EU Ireland datacenter.
All personal data is protected using an industry standard Advanced Encryption Standard (AES-256) encryption algorithm to encrypt data in transfer and at rest.
All servers are protected by fully managed AWS firewalls and is only stored for 7 days. Files are then stored onto our secure local server and deleted once the order has been completed.
E-mail & Security:
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Our emails are powered by gmail meaning all emails are stored on googles data centre which will be the closest location to where we operate (EU Ireland). All emails are then synchronised to be archived on to our local machines in London (UK) and in an encrypted directory.
We will never send marketing email to our individual consumers but if you are an existing client (business only), under GDPR (General Data Protection Regulation) lawful basis of legitimate interest we may send direct emails. A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.
Our legitimate interest is to update our records, fulfil our legal and contractual duties such as to collect and recover money that is owed to us. We may also email an enquiry regarding to products you have previously printed on a regular yearly basis like a quarterly or yearly brochure so we know how to manage a time schedule with other clients in order for us to complete your project, and to manage our relationship with you or your business. (Individual employees of the business will have the rights to opt out from this email by emailing us or clicking on this link and filling out this form: Opt-Out Form)
All our system comes with antivirus and protected with firewalls to prevent non authorised access from external applications. We always try to keep our system and server secure with regular checks and antivirus scans. Unfortunately, the sending of any information via the internet is never 100% totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically and therefore sending such information is entirely at your own risk.
We have 24 hour security at our shared facility with a motion sensor camera to record any intrustion and a built in motion sensor intrusion alarm which contacts a member at Service Print and the police.
By making an offer to purchase Products you consent to the information you provide to us being processed for any of the above purposes under the lawful basis of a contract to complete your order.
Use of children’s data
At Service Print Ltd, we do not collect or store any personal information about children under the age of 16. We strictly deal with business, individuals and students above the age of 16 who is capable and has the responsibilities of making decisions on their own and we do not offer any of our products or services directly to children under the age of 16.
Sending data outside of the EEA
Serviceprint as a company will never transfer data outside the EEA (European Economic Area) unless required by our third party processors which may store outside of the EEA such as Wix (Our website supplier) or payment suppliers and couriers in order to fulfil your instructions or legal duty of our contract.
In the case data is sent outside of the EEA, we will make sure the supplier protects it by either:
Contract with the supplier to provide the same standards as the EEA.
Operating with a privacy laws that give the same protection as the EEA.
Being an organisation which is Privacy Shield certified that sets the privacy standard of data being sent between the USA and EU.
How long we keep your personal information
We may hold your personal data indefinitely if it is used for legal reasons but if not, we may store your personal information for 5 years or less depending on the information in order to refer back to, to respond to your questions or complaints, evidence to show we have treated you fairly and accordingly to procedures and to maintain records.
Our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.
We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the rights or property.
Rights and Contact Info
Upon request and depending how we use your personal information, either contractual or legitimate interest, our Data Protection Officer will provide you with information as to whether and what personal data we store in relation to you. Should your personal data be incorrect, you may have it rectified. You may also revoke your consent to use your personal data for legitimate interest, in whole or in parts, or request deletion of your personal data as much as possible under the law. When you revoke consent for legitimate interest, we will store this information so we never send you another email for such purposes.
If you want to object to how we use your data, or ask us to delete it or restrict how we use it, please contact us.
If you choose not to give personal information
We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cancel a service you have with us or intend to have.
Any data collection that is optional would be made clear at the point of collection.
How to withdraw consent for legitimate interest
You can withdraw your consent at any time. Please contact us if you want to do so or use the following form: Opt-Out Form.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us by email at email@example.com.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.